A few days ago I read a HBR blog on the trouble in HealthCare.gov and it is a different perspective. What is interesting here is, the author emphasizes on good governance then the technical issue.
Key highlights from the blog is “Good governance, not superior technical chops or ready access to alpha geeks, is how you build complex systems that deliver reliable and resilient value for money. Good governance provides oversight, insight, and foresight. Emerging problems are flagged sooner; project leaders present their testing protocols and outcomes; and updated expectations are clearly communicated throughout the enterprise. Contingencies are constantly reviewed and appropriately revised.”
If you are interested to read more, here is link to the blog post “Don’t Blame IT for Obamacare’s Tech Troubles“.